GCP-GC-IMP

GCP-GC-IMP practice questions, page 3 of 3, with answer review and explanations.

Question 11

When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

  1. Yes
  2. No

Question 12

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

  1. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
  2. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
  3. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
  4. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

Question 13

How many types of Genesys Cloud Contact Center Licenses are available?

  1. 5
  2. 2
  3. 3
  4. 4