CSA Practice Test

CSA Practice Test practice questions, page 11 of 17, with answer review and explanations.

Question 51

The baseline Service Catalog homepage contains links to which of the following components?

  1. Record Producers, Order Guides, and Catalog Items
  2. Order Guides, Item Variables, and flows
  3. Order Guides, Catalog Items, and flows
  4. Record Producers, Order Guides, and Item Variables

Question 52

Which of the following statements is true when a new table is created by extending another table?

  1. The new table archives the parent table and assumed its roles in the database
  2. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
  3. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
  4. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

Question 53

Where can Admins check which release is running on an ServiceNow instance?

  1. Memory Stats module
  2. Stats module
  3. System.upgraded table
  4. Transactions log

Question 54

A knowledge article must be which of the following states to display to a user?

  1. Published
  2. Drafted
  3. Retired
  4. Reviewed

Question 55

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

  1. Answer Agent
  2. live Feed
  3. Virtual Agent
  4. Connect Chat