CQE

CQE practice questions, page 5 of 7, with answer review and explanations.

Question 21

What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?

  1. Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights.
  2. The MBNQA ranks "business results" and "customer focus", but Deming does not consider these items.
  3. The MBNQA has seven categories compared to Deming's 14 points.
  4. There is no recognized rating system for the MBNQA.

Question 22

A vendor may be audited both before and during the execution of a contract. During such a vendor audit, the focus may be directed at the management and resource management of the company. Which of the following areas would be EXCLUDED during such an audit?

  1. Use and planning of time, manpower and training.
  2. Defined quality responsibilities.
  3. Company philosophy and organizational charts.
  4. Design and process capabilities.

Question 23

In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?

  1. Use employee involvement and teamwork.
  2. Encourage team competition.
  3. Encourage sacrificing for the team.
  4. Coordinate efforts of the departments.

Question 24

Normally, complaint data for both a product or service organization should provide

  1. An indication of the organizational areas creating the most problems.
  2. The degree or extent of customers dissatisfaction.
  3. The appropriate corrective action to take.
  4. The total quality costs for the organization.

Question 25

The existence of a quality control manual at your key supplier means

  1. That a quality system has been developed.
  2. That a quality system has been implemented.
  3. That the firm is quality conscious.
  4. That the firm is a certified supplier.