Question 6
How many User Criteria Records may be applied to a single KB or KB Article?
- Only two
- Only three
- Unlimited
- Only one
Question 7
In the base ServiceNow instance, how are User Criteria used?
- To control which users can access the HR Case application
- To control what a user sees in the information and suggested reading widgets
- To control read and write access to Knowledge bases and articles
- To control which users can access the HR Service Portal
Question 8
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
- Both are required.
- Only HR Profile table is required in HR.
- Neither are required.
- Only the User table is required in HR.
Question 9
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- Matching Rules
- Client Rules
- ACLs
- Escalation Rules
Question 10
What role is required, at a minimum, to view confidential HR Profile data?
- HR Admin [sn_hr_core.admin]
- HR Basic [sn_hr_core.basic]
- LE Admin [sn_hr_le.admin]
- HR Manager [sn_hr_core.manager]