CIC-101-01

CIC-101-01 practice questions, page 3 of 3, with answer review and explanations.

Question 11

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone. What is the description of the Active Assignment method?

  1. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
  2. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
  3. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
  4. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

Question 12

What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?

  1. Administrator Access
  2. Access Control
  3. Security Rights
  4. Master Administrator