Review 60 CERTIFIED-USER-EXPERIENCE-DESIGNER practice questions with answer explanations and community insights.
Question 1
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?
Prioritization Matrix
Sprint Backlogging
T-shirt Sizing
Question 2
Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended?
Flow Builder
In-App Guidance
Dynamic Forms
Question 3
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar. What should be done to improve their experience?
Add the reports to Global Actions for quick access from any page.
Schedule the reports to be emailed daily.
Update the Home page with access to commonly used reports.
Question 4
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Ask open-ended questions staying away from questions regarding feelings
Ask specific questions about known pain points to confirm your hypothesis
Ask users to explore the application without specific questions regarding which tasks to perform
Question 5
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?
Utility bar with embedded video
Docked prompt using In-App Guidance
Custom home page component that loads a video resource