Certified Platform App Builder

Certified Platform App Builder practice questions, page 24 of 27, with answer review and explanations.

Question 116

Launch a troubleshooting wizard from a button, at the end of which a knowledge article is created if it'd be helpful to other users. Which tool would you use for the following use case?

  1. Process builder
  2. Flow
  3. Workflow
  4. Approvals

Question 117

When an opportunity has a discount of more than 40%, notify the CEO via e-mail and request sign-off. Provide a way for the CEO to leave comments. Which tool would you use for the following use case?

  1. Process builder
  2. Flow
  3. Workflow
  4. Approvals

Question 118

When an opportunity closes, close all activities related to that opportunity automatically and create a renewal opportunity. Which tool would you use for the following use case?

  1. Process builder
  2. Flow
  3. Workflow
  4. Approvals

Question 119

As an account's expiration approaches, send recurring e-mail notifications to the owner (2 weeks before, 1 week before, 3 days before, and 1 day before). Which tool would you use for the following use case?

  1. Process builder
  2. Flow
  3. Workflow
  4. Approvals

Question 120

You can configure access to data at all of the following levels, except __________.

  1. Organization
  2. Objects
  3. Page layouts
  4. Records