Certified Platform App Builder

Certified Platform App Builder practice questions, page 22 of 27, with answer review and explanations.

Question 106

Which two objects can be members of a Campaign? (Choose two.)

  1. Opportunity
  2. Account
  3. Lead
  4. Contact

Question 107

At Universal Containers, the VP of Service has requested a visual indicator flag on each case, based on the case priority. High-priority case should be flagged red, medium-priority should be flagged yellow, and low-priority cases should be flagged green. Which two formulas will accomplish this requirement? (Choose two.)

  1. IMAGE( CASE( Priority, "Low", "/img/samples/flag_green.gif", "Medium", "/img/samples/flag_yellow.gif, "High", "img/samples/flag_red.gif", "/s.gif"), "Priority Flag")
  2. IF(ISPICKVAL(Priority, "Low"), "/img/samples/flag_green.gif , IF(ISPICKVAL(Priority, "Medium"), "/img/samples/flag_yellow.gif", IF(ISPICKVAL(Priority, "High"), "/img/samples/flag_red.gif, "/s.gif") ) )
  3. CASE( Priority, "Low", "/img/samples/flag_green.gif", "Medium", "/img/samples/flag_yellow.gif", "High", "/img/samples/flag_red.gif", "/s.gif")
  4. IMAGE( IF(ISPICKVAL(Priority, "Low"), "/img/samples/flag_green.gif", IF(ISPICKVAL(Priority, "Medium"), "/img/samples/flag_yellow.gif", IF(ISPICKVAL (Priority, "High"), "/img/samples/flag_red.gif", "/s.gif) ) ), "Priority Flag")

Question 108

The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which two automation processes should be used to accomplish this? (Choose two.)

  1. Flow Builder
  2. Process Builder
  3. Escalation rules
  4. Scheduled Apex

Question 109

Which three statements are true about converting a Lead? (Choose three.)

  1. The system automatically maps standard lead fields to standard account, contact, and opportunity fields.
  2. Administrators may choose whether to enforce validation rules and triggers.
  3. Multi-select picklist values on Lead records overwrite values on Contact's corresponding field.
  4. Users can convert leads that are associated with an active approval process.
  5. The Lead's most recent campaign record is automatically applied to the "Primary Campaign Source" field on the opportunity.

Question 110

The organization-wide default for a custom object is set to private. The Supervisor profile grants view access to the same object. A user with the Supervisor profile is also listed as the Manager on the user detail records for a subordinate. However, the Supervisor still cannot view records owned by the subordinate. Which two issues are preventing the Supervisor from viewing records owned by the subordinate? (Choose two.)

  1. Organization-wide settings for the custom object grant access to other users with the same role.
  2. The Supervisor requires a permission set in order to view the subordinate's records.
  3. The Supervisor's role is not above the subordinate's role in the hierarchy.
  4. Organization-wide settings for the custom object do not grant access using hierarchy.