Certified OmniStudio Consultant Practice Test

Certified OmniStudio Consultant Practice Test practice questions, page 4 of 5, with answer review and explanations.

Question 16

A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states’ condition are true, which state will be displayed?

  1. The state with a true condition that has the highest priority
  2. The state closest to the top of the canvas
  3. The first state with the highest priority closest to the top of the canvas
  4. The first state with a true condition closest to the top of the canvas

Question 17

Which of the following is a key difference between Integration Procedures and DataRaptors?

  1. Integration Procedures can access data from external sources.
  2. Integration Procedures can retrieve data from multiple related objects.
  3. DataRaptors can invoke multiple actions in a single server call.
  4. DataRaptors can access data from external sources.

Question 18

A business wants to create an OmniScript that allows call center agents to schedule field service appointments for customers. The process needs to retrieve available appointment dates from an external system via a REST API, and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images. Which three OmniScript elements should be used to meet these requirements? (Choose three.)

  1. Select
  2. Text Block
  3. HTTP Action
  4. Multi-select
  5. Text Area

Question 19

A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient. Which feature should the consultant recommend to improve performance and address users’ concerns?

  1. Batch jobs
  2. Chaining
  3. Conditions
  4. Try Catch

Question 20

A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered. What FlexCard feature should the consultant recommend to address this issue?

  1. Zones
  2. States
  3. Actions
  4. Flyouts