Certified AI Specialist Practice Test

Certified AI Specialist Practice Test practice questions, page 5 of 5, with answer review and explanations.

Question 21

Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature should the AI Specialist recommend to the sales team?

  1. Create Account Plan
  2. Find Similar Deals
  3. Create Close Plan

Question 22

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?

  1. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
  2. Invoke a flow which makes a call to external data to create a Knowledge article.
  3. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

Question 23

What is the main purpose of Prompt Builder?

  1. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work.
  2. A tool within Salesforce offering real-time AI-powered suggestions and guidance to users, improving productivity and decision-making.
  3. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.