Certified AI Associate Practice Test

Certified AI Associate Practice Test practice questions, page 4 of 5, with answer review and explanations.

Question 16

What is machine learning?

  1. A data model used in Salesforce
  2. AI that can grow its intelligence
  3. AI that creates new content

Question 17

The Cloud Kicks technical team is assessing the effectiveness of their AI development processes. Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solutions?

  1. Ethical AI Prediction Maturity Model
  2. Ethical AI Practice Maturity Model
  3. Ethical AI Process Maturity Model

Question 18

What is a potential source of bias in training data for AI models?

  1. The data is collected in real time from source systems.
  2. The data is collected from a diverse range of sources and demographics.
  3. The data is skewed toward a particular demographic or source.

Question 19

Cloud Kicks wants to use AI to enhance its sales processes and customer support. Which capability should they use?

  1. Sales Path and Automated Case Escalations
  2. Einstein Lead Scoring and Case Classification
  3. Dashboard of Current Leads and Cases

Question 20

What can bias in AI algorithms in CRM lead to?

  1. Ethical challenges in CRM systems
  2. Advertising cost increases
  3. Personalization and targeted marketing changes