Certified Agentforce Specialist Practice Test

Certified Agentforce Specialist Practice Test practice questions, page 8 of 9, with answer review and explanations.

Question 36

Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

  1. General CRM topic and Answers Questions with LLM Action
  2. General FAQ topic and Answers Questions with Knowledge Action
  3. General Q&A topic and Knowledge Article Answers action

Question 37

A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

  1. Prompt Template Manager and Prompt Template User
  2. Data Cloud Admin and Prompt Template Manager
  3. Prompt Template User and Data Cloud Admin

Question 38

An Agentforce Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?

  1. User utterances dashboard
  2. AI Audit and Feedback Data dashboard
  3. Agent Event Logs dashboard

Question 39

A customer service representative is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?

  1. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
  2. Invoke a flow which makes a call to external data to create a Knowledge article.
  3. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

Question 40

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

  1. Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.
  2. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.
  3. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.