ACP-420

ACP-420 practice questions, page 3 of 3, with answer review and explanations.

Question 11

As a service project admin, you clicked the column header for the Created column in a queue to sort the dates from oldest to newest. What statement is true?

  1. The new order by selection affects gadgets that use the filter.
  2. The new order by selection only impacts you.
  3. The new order by selection is saved with the queue.
  4. The new order by selection impacts all the agents.

Question 12

Ben has a mission-critical service. Which service configuration will help Ben identify this?

  1. service relationship
  2. service responders
  3. service tier
  4. service type

Question 13

Shruthi wants to notify specified responders of alerts in a given order. What feature should Shruthi configure?

  1. Escalation policies
  2. Rotations
  3. Schedules
  4. Routing rules

Question 14

One of the following is not an appropriate use case for asset management in a service project. Identify it.

  1. Providing accurate data for financial reporting on valuation and depreciation.
  2. Tracking physical assets like equipment, machinery, and inventory levels.
  3. Implementing proactive maintenance schedules to reduce equipment failure and downtime.
  4. Tracking personal items that have no significant value or relevance to the organization.