840-450

840-450 practice questions, page 3 of 3, with answer review and explanations.

Question 11

Which two statements about customer journey mapping are true? (Choose two.)

  1. It helps you to identify how to re-engineer existing business processes to support the target state of the business.
  2. It helps you to identify the customer organization model.
  3. It describes the business value chain.
  4. it helps you to identify the required new business processes and capabilities to support the target state of the business.
  5. It provides all the details necessary for a cost breakdown regarding the customer project implementation.

Question 12

When you create a business proposal, what are two key technology investment considerations? (Choose two.)

  1. how highly reusable solutions drive efficiency
  2. how the investment provides a competitive advantage
  3. how services and solutions drive lower costs
  4. whether the investment enhances the customer journey
  5. which risks are associated with investing

Question 13

You are looking at the role that technology plays in a customer organization. Which criterion enables you to choose between the "define" maturity level and the "differentiate" maturity level?

  1. Technology is operated solidly.
  2. Technology enables innovation and disruption.
  3. Technology enables foundational capacity.
  4. Technology is defined by business processes.