7495X

7495X practice questions, page 3 of 3, with answer review and explanations.

Question 11

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?

  1. The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.
  2. The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.
  3. The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.
  4. The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.

Question 12

Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)

  1. Google Cloud
  2. AVA
  3. DevConnect AP
  4. Microsoft Azure
  5. Digital Ocean

Question 13

Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

  1. Deploy a WebServer.
  2. Create Chat Provider.
  3. Login to Agent Workspaces.
  4. Initiate a Webchat session.
  5. Deploy ED Chat Flow.