7392X

7392X practice questions, page 3 of 3, with answer review and explanations.

Question 11

Which statement about concurrent agent user licenses is true?

  1. Number of agents that can be registered in more than one Communication Manager simultaneously.
  2. Number of agents that can be added to the system.
  3. Only the specified number of licensed units can gain access to more than one skill at a time.
  4. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

Question 12

A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue?

  1. Agent Stations
  2. Vectors
  3. Skills
  4. Hunt Groups