7391X

7391X practice questions, page 2 of 3, with answer review and explanations.

Question 6

Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)

  1. Class of Restriction (COR)
  2. Tenant Number (TN)
  3. Class of Services (COS)
  4. Measured
  5. VDN Skill

Question 7

Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)

  1. Best Service Routing (BSR) Application nd rd
  2. Skill Preferences (1 , 2 , 3 Skills)
  3. VDN Variables
  4. Attendant Vectoring
  5. Meet-me Conferencing

Question 8

Customers need to use the extensions 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

  1. Configure a dial plan with a 4-digit extension that begins with 5
  2. Configure a dial plan with a 4-digit feature access code
  3. Configure an announcement using the extension 5003
  4. Record an announcement

Question 9

Which two roles do vector DNs or VDNs play in a call center? (Choose two.)

  1. They interpret the skills an agent has
  2. They route calls by pointing to a vector
  3. They ensure that agents can originate and terminate calls
  4. They define the call flow through the call center
  5. They pass parameters to the vector for processing

Question 10

In the call center, to prevent the user from dialing a certain number on the telephone, which action needs to be taken?

  1. Create a class of service (COS) for the dialing features
  2. Create a class of restriction (COR) for calling privileges
  3. Create a class of restriction (COR) for the feature access code
  4. Create a class of service (COS) for a collection of feature access codes