Question 11
A customer calls and reports to the attendant that after a Voice From is completed for placing an order the following prompt is played: Your response cannot be saved due to voice form maintenance. Please try again. Why did Avaya CallPllot play this prompt?
- The caller failed to confirm his answers when prompted.
- The product is on back order, and no more new orders are being taken.
- The administrator disabled the Voice Form while the caller was responding to the prompts.
- The caller did not answer questions within a specified time, and invalid Answer Handling was to Disconnect.