7230X practice questions, page 2 of 4, with answer review and explanations.
Question 6
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
when the customer issue is not service affecting
when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
when the issue for the customer is intermittent
when the issue is a common one resolved through an upgrade
Question 7
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
Discipline 5 – Implement a Work-around
Discipline 5 – Implement Corrective Actions
Discipline 5 – Choose Corrective Actions
Discipline 5 – Prevent Recurrences
Question 8
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
Business Partners
Avaya Tier 2
Third Party Support
Avaya Tier 3
Question 9
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)
Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
Capture potential triggers.
Evaluate systems and components.
Develop immediate controlled actions to isolate the problem.
Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
Question 10
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket. 1. Clearly stated the problem. 2. Detailed the findings. 3. Clarified the problem. When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?