6209

Review 20 6209 practice questions with answer explanations and community insights.

Question 1

The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?

  1. C:\ and 60 GB
  2. D:\ and 80 GB
  3. E:\ and 120 GB
  4. F:\ and 300 GB

Question 2

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

  1. NCCT Call Log
  2. NCCT Security
  3. NCCT Audit Log
  4. NCCT Error Log
  5. NCCT System Log

Question 3

Open Queue is part of what Communication Control Toolkit subcomponent?

  1. JAVA API
  2. Advanced Scripting
  3. Lite Communication Control Toolkit API
  4. Contact Management Framework

Question 4

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

  1. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS
  2. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS
  3. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS
  4. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS
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