37820X

Review 50 37820X practice questions with answer explanations and community insights.

Question 1

Scenario: Island Tropics Family Amusement Center (IT - FAC or IT) This tropical themed entertainment destination is family-owned and located near the Three Rivers ranch. Guests spend as little as an hour or possibly all-day relaxing and enjoying the rides, food, games, mini-golf and laser tag. They offer packages for birthdays, reunions, company outings, and parties. Their competition is from bowling alleys, ice- and roller-skating rinks, and movie theaters. They are replacing an existing Toshiba system that has digital and analog telephones. Below is the existing telephone information. IT - FAC has a small group of inside and outside sales staff that takes reservations and helps their potential guests plan parties and events. Calls that do not call directly into sales go through the operator. IT is open 11 hours a day and the operator position is staffed 12 hours a day. Family, executives, and office staff - 10 telephones Sales representatives and manager - 6 telephones General - 125 telephones (75 are walk-up/convenience telephones) Maintenance, grounds, security (mobile support staff) - 15 telephones Operator - 1 telephone - Analog FAX machine - 1 telephone Refer to the Scenario: IT-FAC. To keep the WiFi separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and Workplace Preferred for the six executives. Based on the above information, what is the impact of using DECT telephones and Workplace Preferred on the user licensing?

  1. 16 additional Mobile user licenses
  2. 16 additional Office user licenses
  3. no additional user licenses
  4. six additional Power user licenses

Question 2

Scenario: Island Tropics Family Amusement Center (IT - FAC or IT) This tropical themed entertainment destination is family-owned and located near the Three Rivers ranch. Guests spend as little as an hour or possibly all-day relaxing and enjoying the rides, food, games, mini-golf and laser tag. They offer packages for birthdays, reunions, company outings, and parties. Their competition is from bowling alleys, ice- and roller-skating rinks, and movie theaters. They are replacing an existing Toshiba system that has digital and analog telephones. Below is the existing telephone information. IT - FAC has a small group of inside and outside sales staff that takes reservations and helps their potential guests plan parties and events. Calls that do not call directly into sales go through the operator. IT is open 11 hours a day and the operator position is staffed 12 hours a day. Family, executives, and office staff - 10 telephones Sales representatives and manager - 6 telephones General - 125 telephones (75 are walk-up/convenience telephones) Maintenance, grounds, security (mobile support staff) - 15 telephones Operator - 1 telephone - Analog FAX machine - 1 telephone Refer to the Scenario: IT-FAC. You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel. Which application and deployment option will provide this functionality?

  1. Avaya Workplace using iOS and Android smartphones
  2. one-X® Mobile Preferred using Windows smartphones
  3. one-X® Mobile Preferred using iOS or Android smartphones
  4. Avaya Communicator using iOS or Android smartphones

Question 3

Scenario: Island Tropics Family Amusement Center (IT - FAC or IT) This tropical themed entertainment destination is family-owned and located near the Three Rivers ranch. Guests spend as little as an hour or possibly all-day relaxing and enjoying the rides, food, games, mini-golf and laser tag. They offer packages for birthdays, reunions, company outings, and parties. Their competition is from bowling alleys, ice- and roller-skating rinks, and movie theaters. They are replacing an existing Toshiba system that has digital and analog telephones. Below is the existing telephone information. IT - FAC has a small group of inside and outside sales staff that takes reservations and helps their potential guests plan parties and events. Calls that do not call directly into sales go through the operator. IT is open 11 hours a day and the operator position is staffed 12 hours a day. Family, executives, and office staff - 10 telephones Sales representatives and manager - 6 telephones General - 125 telephones (75 are walk-up/convenience telephones) Maintenance, grounds, security (mobile support staff) - 15 telephones Operator - 1 telephone - Analog FAX machine - 1 telephone Refer to the Scenario: IT-FAC. You are proposing that the customer migrate to SIP trunks and install a Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the Avaya IP Office™ and using the built-in firewall is not a best practice. What is the reason for using the SBCE to terminate SIP trunks?

  1. It allows registration and authentication to be done in the core of the network.
  2. It provides VPNless remote worker functionality for 1600 endpoints.
  3. It stops attacks and hacks before entering the private network.
  4. It provides NAT Traversal not available with direct termination.

Question 4

A customer wants to clarify the maximum number of logged-in Agents in his virtualized Avaya Contact Center Select (ACCS) with an Avaya IP Office™ SE deployment. How many agents can be logged-in to the Agent Desktop and browser applications at the same time in a High-End solution?

  1. 500
  2. 400
  3. 300
  4. 200

Question 5

Which two routed contact types are supported in Avaya Contact Center Select (ACCS)? (Choose two.)

  1. SMS Text Messages
  2. Web Chat
  3. Scanned Documents
  4. Predictive Outbound
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