3309

3309 practice questions, page 2 of 5, with answer review and explanations.

Question 6

After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports. Which two are the most probable causes of this issue? (Choose two)

  1. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
  2. One or more MPP system resources are overloaded
  3. The specified VoIP gatekeeper or SIP gateway is incorrect
  4. The Postgres service on the Experience Portal manager (EPM) is not running

Question 7

Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

  1. Call completed
  2. Call failed
  3. Call completed in SSA
  4. Call routed
  5. Call transferred

Question 8

On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

  1. the IP of the POM server
  2. an existing contact strategy
  3. the Call Classification Analysis (CCA) timeout to be used
  4. an existing contact attribute
  5. sufficient voice ports and POM CCA licenses

Question 9

Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available. Which two log files should be checked to see if their size needs to be decreased? (Choose two)

  1. Apache/httpd logs
  2. Tomcat logs
  3. PostgreSQL logs
  4. Process Logs
  5. Transcriptions Logs

Question 10

Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers: The system is experiencing technical difficulties. Which two steps would you take to identify the likely cause of this message? (Choose two)

  1. Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
  2. If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
  3. Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
  4. If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
  5. Ensure that the Short Message Service (SMS) server is not down.