300-830

300-830 practice questions, page 2 of 3, with answer review and explanations.

Question 6

Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop. Which action helps to identify the cause of the issue?

  1. Check the SIP trunk status on the customer’s Session Border Controller.
  2. Verify that the Webex Contact Center channels are associated.
  3. Review the Webex Contact Center Analyzer that checks the call logs.
  4. Review the Webex Contact Center Queues configuration.

Question 7

Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

  1. There is a codec mismatch.
  2. Cisco Cloud Text to Speech engine is unavailable.
  3. The audio file is missing.
  4. There is no or invalid Text-to-Speech Message.

Question 8

Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?

  1. Desktop
  2. Browser
  3. Extension
  4. Agent DN

Question 9

An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents? (Choose two.)

  1. queue that has teams
  2. softphone of the agent registered in Webex Contact Center
  3. Interactive Voice Response using the Script Editor
  4. DNIS entries in Flow Designer
  5. queue that has skills

Question 10

A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?