220-1202 Practice Test

220-1202 Practice Test practice questions, page 8 of 17, with answer review and explanations.

Question 36

Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?

  1. Pattern lock
  2. Facial recognition
  3. Device encryption
  4. Multifactor authentication

Question 37

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

  1. Connect remotely to the user’s computer to see whether the network drive is still connected.
  2. Send documentation about how to fix the issue in case it reoccurs.
  3. Escalate the ticket to the next level.
  4. Keep the ticket open until next day, then close the ticket.

Question 38

Which of the following provides information to employees, such as permitted activities when using the organization's resources?

  1. AUP
  2. MNDA
  3. DRM
  4. EULA

Question 39

A technician needs to install an operating system on a large number of workstations. Which of the following is the fastest method?

  1. Physical media
  2. Mountable ISO
  3. Manual installation
  4. Image deployment

Question 40

A user is working from home and is unable to access work files on a company laptop. Which of the following should a technician configure to fix the network access issue?

  1. Wide-area network
  2. Wireless network
  3. Proxy network settings
  4. Virtual private network