220-1202 Practice Test

220-1202 Practice Test practice questions, page 6 of 17, with answer review and explanations.

Question 26

An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?

  1. License assignment
  2. VPN connection
  3. Application repair
  4. Program reinstallation

Question 27

A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost. Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?

  1. Encryption
  2. Remote wipe
  3. Geofencing
  4. Facial recognition

Question 28

Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

  1. Using gpupdate
  2. Image deployment
  3. Clean install
  4. In-place upgrade

Question 29

Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

  1. Service-level agreements
  2. Call categories
  3. Standard operating procedures
  4. Knowledge base articles

Question 30

An application's performance is degrading over time. The application is slowing, but it never gives an error and does not crash. Which of the following tools should a technician use to start troubleshooting?

  1. Reliability history
  2. Computer management
  3. Resource monitor
  4. Disk defragment