220-1202 Practice Test

220-1202 Practice Test practice questions, page 3 of 17, with answer review and explanations.

Question 11

SIMULATION You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router. INSTRUCTIONS Select the most appropriate statement for each response. Click the send button after each response to continue the chat. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question 12

SIMULATION As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires the following: ● All phishing attempts must be reported. ● Future spam emails to users must be prevented. INSTRUCTIONS Review each email and perform the following within the email: ● Classify the emails ● Identify suspicious items, if applicable, in each email ● Select the appropriate resolution If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question 13

SIMULATION Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures. INSTRUCTIONS Quarantine and configure the appropriate device(s) so that the users’ audio issues are resolved using best practice procedures. Multiple devices may be selected for quarantine. Click on a host or server to configure services. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question 14

A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully use the Testing program. INSTRUCTIONS Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:First command to resolve the issueSecond command to resolve the issue If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question 15

SIMULATION Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue. INSTRUCTIONS Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem. Select the appropriate issue from the ‘Issue’ drop-down menu. Then, select the most efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the ‘Verify/Resolve’ drop-down menu. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.