220-1202 Practice Test practice questions, page 15 of 17, with answer review and explanations.
Question 71
A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?
Changing the backup window
Performing incremental weekly backups
Increasing the backup storage
Running synthetic full weekly backups
Question 72
A help desk technician needs to remove RAM from retired workstations and upgrade other workstations that have applications that use more memory with this RAM. Which of the following actions would the technician most likely take?
Demagnetize memory for security.
Use antistatic bags for storage and transport.
Plug in the power supply to ground each workstation.
Install memory in identical pairs.
Question 73
A customer’s computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?
Escalate the issue to a senior team member and provide next steps to the customer.
Dismiss the customer and reschedule another troubleshooting session at a later date.
Interrupt the customer and express that troubleshooting support tickets can take time.
Maintain a positive attitude and continue to ask questions regarding the scope of the issue.
Question 74
A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?
The phone has no storage space available.
Company firewalls are configured to block remote access to email resources.
Too many devices in the same area are trying to connect to the mobile network.
The festival organizer prohibits internet usage during the event and has blocked the internet signal.
Question 75
A company recently transitioned to a cloud-based productivity suite and wants to secure the environment from external threat actors. Which of the following is the most effective method?