220-1101 practice questions, page 21 of 25, with answer review and explanations.
Question 101
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?
Connect the printer with a USB cable rather than over the network.
Install the appropriate printer drivers for the OS.
Install the correct toner in the printer.
Set the printer trays to allow duplex printing.
Question 102
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message: No Signal Input - Which of the following describes the FIRST action that should be taken?
Verify that the projector is turned on.
Verify that the user is using an approved OS.
Replace the projector bulb.
Check the video cable and replace it if necessary.
Question 103
A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
The hard disk drivers have been corrupted.
The HDD cables need reseating.
A RAID disk failed.
The HDD has no free space.
Question 104
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?
Checking that the ringer volume on the device is high enough to be audible
Ensuring the corporate password is saved correctly in the calendar application
Installing a third-party calendar application and synchronizing it with the corporate calendar
Remotely wiping the mobile device and reinstalling all applications
Question 105
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?