1Y0-A20

1Y0-A20 practice questions, page 5 of 5, with answer review and explanations.

Question 21

Scenario: All users are unable to launch applications from the Web Interface. They receive the following error: An error occurred while making the requested connection. Which action should the administrator take next to troubleshoot the issue?

  1. Restart the XenApp servers.
  2. Restart the client machines.
  3. Restart the Web Interface server.
  4. Review the error logs on the web server.
  5. Review the error logs on the client machines.
  6. Review the error logs on the XenApp servers.

Question 22

Scenario: Printing has been configured in a single-server farm. Recently, the help desk has received calls from users stating that they are unable to see their printers. Upon logging into the server, the administrator notices that some auto-created printers are present. Which three troubleshooting steps should the administrator perform? (Choose three.)

  1. Confirm the resultant set of Citrix policies.
  2. Check the event logs on the XenApp servers.
  3. Check the event logs on the client workstations.
  4. Restart the Print Spooler on the XenApp servers.
  5. Verify that the Citrix Print Manager Service is running.